Правила за извършване на доставка

Shipping Policy

Thank you for shopping with Velveka.

Order processing time

Orders are usually processed within 1–3 business days after payment is confirmed.

Please note that processing time is separate from shipping time. Orders are not processed on weekends or public holidays.

Shipping time

Estimated delivery time is usually 7–20 business days after the order has been processed and shipped.

In some cases, delivery may take longer due to customs processing, courier delays, high order volume, holidays, or other circumstances outside our control.

Shipping cost

We currently offer free shipping on eligible orders, unless otherwise shown at checkout.

Order tracking

When tracking information is available, you will receive a shipping confirmation email with tracking details.

Please allow a few days for tracking information to update after the order has been shipped.

Third-party suppliers

Some products may be shipped directly from our trusted third-party suppliers or fulfillment partners. This helps us offer a wider selection of products while keeping prices affordable.

Customs, duties, and taxes

Depending on your country, customs duties, import taxes, or additional fees may apply. These charges are the responsibility of the customer, unless otherwise stated at checkout.

Incorrect shipping information

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible at support@velveka.com.

Lost, delayed, or damaged orders

If your order is significantly delayed, lost, damaged, or if you receive the wrong item, please contact us at dimitarbonev333@gmail.com with your order number and photos if applicable.

We will review the issue and do our best to help resolve it.

Contact

For shipping questions, contact us at:

Email: support@velveka.com